Terms of Use
Last updated: June 17, 2026
These Terms govern your use of NextChair. By creating an account you agree to them on behalf of your practice or organization.
1. The service
NextChair provides waitlist, intake, openings, and referral-routing tools for therapy practices. You are responsible for the accuracy of your profile and for how you use the service with your patients.
2. Healthcare data & the BAA
If you handle protected health information through NextChair, you must execute our Business Associate Agreement (U.S.) or PHIPA agreement (Ontario) before adding real patient data. Those agreements govern the handling of health information and are incorporated by reference.
3. Your responsibilities
- Obtain any patient consents required in your jurisdiction.
- Keep your account credentials secure and limit team access appropriately.
- Use the service in compliance with applicable laws and professional obligations.
- Not misuse referral routing to share data without a lawful basis.
4. Fees
NextChair is billed at $6 per 20 billable patients per month, in blocks of 20 (for example, 30 patients is $12). Billable patients are those in Waitlist or Active status — the people you are actively managing or notifying. Patients stop counting once they are referred or declined. Fees are charged through our payment processor; only billing counts, never health information, are shared with it.
5. Communication limits
Only patients in Waitlist or Active status may receive open-slot alerts or other outbound communications through NextChair. Once a patient is marked Referred or Declined, the platform permanently excludes them from all alerts and communications. This limit is enforced by the system and may not be circumvented.
6. Acceptable use
You agree not to misuse the service: no unlawful, deceptive, or abusive activity; no attempts to access another practice's data; no uploading of patient data you have no lawful basis to process; and no reverse-engineering, scraping, or interfering with the platform's operation or security.
7. Intellectual property
NextChair and its software, design, and trademarks remain our property. You retain ownership of your practice and patient data; you grant us only the limited license needed to operate the service for you.
8. Availability & disclaimers
We work to keep the service available and secure but provide it “as is” without warranties except as required by law or our healthcare agreements. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability is limited to the fees you paid in the prior twelve months.
9. Indemnification
You agree to indemnify NextChair against claims arising from your misuse of the service or your breach of these Terms or of your obligations to your patients under applicable health-privacy law.
10. Termination
You may cancel at any time. On termination we will, at your direction, return or delete the patient information we hold for you, subject to legal retention requirements.
11. Governing law
These Terms are governed by the laws of the jurisdiction in which NextChair is established, without regard to conflict-of-laws rules. Mandatory consumer or health-privacy protections in your own jurisdiction still apply.
12. Changes
We may update these Terms; material changes will be communicated to account owners. Continued use after changes take effect constitutes acceptance.
13. Contact
support@nextchair.co